Stay in touch with customers without living on your phone.
Automatic reminders, on-the-way texts, and payment links keep customers informed — and a missed call turns into a text-back and a lead instead of lost work.
- 14-day free trial
- No credit card required
- Setup in minutes
The work isn't lost on the job — it's lost in the missed call and the no-show.
Customers don't answer unknown numbers, forget appointments, and go quiet on unpaid invoices. Automatic, two-way messaging closes those gaps: confirmations land, missed callers get an instant reply, and reminders go out without you remembering to send them.
The communication that keeps jobs moving
Missed-call text-back
An inbound call you can't answer automatically texts the caller back and creates a lead — so a busy moment doesn't cost you the job.
Voicemail transcribed onto the lead
If they leave a voicemail, it's transcribed and attached to the lead so you can call back already knowing what they need.
Appointment reminders
Automatic reminders cut no-shows, sent before the visit without anyone hitting send.
On-the-way texts
Let the customer know the tech is en route, with an arrival window, so they're ready when you arrive.
Two-way texting
Customers can reply, and the conversation stays on the customer's record instead of someone's personal phone.
One inbox
Website requests, missed-call leads, and replies collect in a unified inbox so nothing gets missed.
Never let a customer fall through the cracks.
- 1Missed call → auto text-back + lead
- 2Booking → confirmation
- 3Before the visit → reminder
- 4On the day → on-the-way text
- 5After → payment link & review
Works better together.
Built for your trade.
Questions, answered.
What happens when I miss a call?+
With call capture enabled, the caller automatically gets a text back and a lead is created. If they leave a voicemail, it's transcribed onto the lead so you have context before you call back.
Can customers text me back?+
Yes. Two-way texting keeps the conversation on the customer's record, not on a personal phone. Text messaging runs on Twilio.
Will reminders cut down on no-shows?+
That's the goal — automatic appointment reminders and on-the-way texts keep the visit top of mind so customers are ready when you arrive.
Do I need consent to text customers?+
Yes — you're responsible for getting the consent required to message your customers. Orbit Command sends on your behalf once messaging is enabled.
See your service business in command.
Run every request, job, quote, invoice, and customer conversation from one command center.
14-day free trial · No credit card required