Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Orbit Command (“Orbit Command,” “we,” “us”) governing your access to and use of our website, applications, and services (together, the “Service”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms.

Orbit Command is software that helps service businesses manage their operations — including customer records, service requests, quotes and estimates, jobs and scheduling, invoices and payments, files, and customer communication such as email and text messages.

We are continually improving the Service and may add, change, or remove features. Some features depend on third-party providers (see Third-party services).

The Service may be offered on an early-access or beta basis. Beta features are provided “as is,” may be incomplete or change at any time, and may be less reliable than generally available features. We appreciate your feedback but are not obligated to act on it.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account.

You are responsible for the users you invite to your workspace and for the roles and permissions you assign them. Notify us promptly of any unauthorized use of your account.

Paid plans are billed in advance on a recurring basis (for example, monthly) through our payment processor, Stripe. By starting a paid subscription you authorize us to charge your payment method for the applicable fees until you cancel.

• Free trials, if offered, automatically end at the close of the trial period; unless you cancel or subscribe, access to paid features may stop.
• Fees are stated exclusive of taxes; you are responsible for any applicable taxes.
• You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Except where required by law, fees already paid are non-refundable.
• We may change plan pricing or features on a prospective basis with reasonable notice.

Some accounts may be provided at no charge or on complimentary terms at our discretion; those arrangements may be changed or ended on notice.

The Service lets a business connect its own Stripe account to accept payments from its customers. When you do, payments from your customers are processed directly through your Stripe account, and you are the merchant of record for those transactions.

Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe’s other terms. Stripe’s payment-processing fees apply to your transactions and are your responsibility. You are responsible for refunds, chargebacks, disputes, and any taxes arising from payments you collect from your customers.

You retain ownership of the content and records you put into the Service (“Your Data”), including your customer records. You grant us a limited license to host, process, and display Your Data solely to provide and improve the Service.

You are responsible for ensuring that your use of Your Data is lawful, including that you:

• Have the necessary rights and consents to collect and store information about your customers.
• Comply with applicable privacy, consumer-protection, and marketing laws.
• Provide your customers with any notices required by law.
• Keep your records accurate and honor your customers' privacy requests.

If you use email or text-messaging features, you are solely responsible for the messages you send through the Service and for complying with all applicable laws and carrier rules, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and messaging requirements such as A2P 10DLC registration where applicable.

• Only message people who have given you the required consent.
• Honor opt-out requests promptly and support STOP replies.
• Do not send prohibited content (for example, unlawful, deceptive, or high-risk categories restricted by carriers).

You are responsible for any messaging or telephony charges associated with your usage.

You agree not to:

• Use the Service to violate any law or infringe anyone's rights.
• Upload malware or attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, resell, or sublicense the Service except as expressly permitted.
• Use the Service to store or transmit content that is unlawful, harassing, or harmful.

We may suspend or limit access to protect the Service or other users.

The Service, including its software, design, and content (excluding Your Data), is owned by Orbit Command and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

The Service relies on third-party providers — including Stripe (payments), Twilio (messaging), Supabase (database, authentication, and storage), and Vercel (hosting). Your use of those features may be subject to the providers’ own terms, and we are not responsible for third-party services we do not control.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORBIT COMMAND WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR USD $100 IF YOU PAID NOTHING).

You agree to indemnify and hold Orbit Command harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, Your Data, your communications with your customers, or your violation of these Terms or applicable law.

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service. Upon termination, your right to use the Service ends; you may request an export of Your Data for a limited period as described in our Privacy Policy, after which it may be deleted.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Service after an update means you accept the revised Terms.

These Terms are governed by the laws of the United States and the state in which Orbit Command’s operating entity is established, without regard to conflict-of-laws rules. The courts located there will have exclusive jurisdiction over disputes arising out of or relating to these Terms, except where applicable law provides otherwise.

Questions about these Terms? Email us at [email protected].